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Incorrect charge of fare & giving false reasons of not refunding the amount

Complain ID : CCN025085   33  

Taxi Complaint Complaint Date: December 22, 2016
I travelled from Lajpat nagar to DDA flat kalkaji on 20.12.2016 CRN number 499322300,which was mere 7 kms & applied a coupon to a regular fare ola prime cab coupon-NCR69 as per a flat fare offer that upto 7 kms fare will remain flat @Rs.69/- & free ride time 25-30 min approx & if it crosses that it was 10per km & some extra /min charge so i got .1km =Rs1 + overtime charge Rs35 making it Rs69+1+35=Rs105/-
but to my surprise they made a bill 210 & said it was price surge & vague reasons are being given by company not to refund the amount like a fare increase was there & fraud reasons like i accepted 2.2 times fare, it was an airport ride i booked etc which is false as i neither accepted not made aware of price increase during booking & neither it was in any sense an airport ride.
It seems to me that I have been a victim of fraud due to an error & no one inspite of raising complaint is willing to help me from ol's customer care & are giving various reaons which are entirely false.
I want the company to refund me the excess amount & kindly acknowledge it as their technical fault instead of giving excuses & lame reasons to cover up their mistake.
Complaint Against / To: Ola cabs

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