Complaint that why Uber cab charging toll tax form customers after toll tax

Hi Travis/Kalanick,

I am followup to my complaint that why Uber charging toll tax form customers after toll tax exempted between 09th Nov 2016 to 24th Nov 2016. and also uber charge these tax form customer than how many customer charged and how many customer get reversal.

You Uber team suppose to do but they did not, As "Right to Information Act" you need to answer for these customer.

Waiting your both revert.

@ Chief Vigilance Office of India, Need your support to provide such information because they are not follow the rule.


Regards

Sushil Mohan
+91-999901047

---------- Forwarded message ----------
From: Uber Support
Date: Sun, Nov 20, 2016 at 6:15 PM
Subject: Contact us
To: sushil1106@gmail.com


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UBER
RESOLVED
CONTACT US

Hi sushil,

As mentioned earlier, we will not be able to give you the details owing to our privacy policy. We are aware of the toll exemptions and can confirm that we aren't charging any toll tax to the riders.

Thanks for your understanding.

Sent by Sai M on Sunday, November 20, 2016 at 12:45:01 PM
Continue this conversation by replying to this email or going to help in your Uber app.
PREVIOUS MESSAGES
Where i get these data, still uber has charging.
Sent by sushil M. on Sunday, November 20, 2016 at 12:26:35 PM
Hi sushil

Thank you for writing back. Happy to help.

Due to privacy policy, I'll not be able to share the details of the toll tax with you. However, we are aware about the toll exemptions made by Government of India in regards to the demonetization and can confirm that we aren't charging any toll tax to the riders.

If the toll amount has been applied to your account incorrectly, please reach out to us and will assist you accordingly.

I hope this helps.

Best,
Sent by Sudheer on Sunday, November 20, 2016 at 12:22:25 PM
Hi Sunny, please understand my question I asked that from 9th November to till date how many customers charged toll tax during their rides and uber team reverse their money back.If still not than uber suppose to back reversal by immediately. And also i want to how many customers charge during these. I asked total number of customers not vaule.
Sent by sushil M. on Sunday, November 20, 2016 at 12:13:32 PM
Hey Sushil,

This is Sunny from escalation team at Uber.

I am really sorry to hear about the inconvenience here. Due to technical glitched sometimes toll added in error and we are happy to reverse these charges. At the end of the day we make sure that our riders are not charged unfairly. If they think they are charged unfairly, we are just a mail away to help them.

I hope I was able to answer your concern over here. For further questions, please write to us and Uber will be glad to assist you.
Sent by Sunny on Sunday, November 20, 2016 at 12:05:17 PM
Gouri simply i asked same for uber how many customers charged for toll tax and how many customers get reversal.
Sent by sushil M. on Sunday, November 20, 2016 at 11:32:49 AM
Hi,
I understand your concern here. I've reviewed the trip taken on 18 Nov 2016 08:33pm and see that the toll charges of INR 200 have been added as Uber credits to your account.
Please know that tolls are waived by the government, however, due to technical glitched sometimes toll added in error and we are happy to reverse these charges.
For further questions, please write to us and Uber will be glad to assist you.
Best,
Sent by Gouri on Sunday, November 20, 2016 at 10:35:56 AM
Waiting reply
Sent by sushil M. on Saturday, November 19, 2016 at 10:21:25 AM
Dear why you charging again and again charge toll tax with in state, yesterday i was use trip to vasundhara to bhopra up and down and charge 200 toll tax if some did not see bill than you continue to charge like this. This 3rd time i have charged same. Also one more thing if govt of india announced that there will no toll tax till 24 Nov 2016 than why your charging.
Sent by sushil M. on Saturday, November 19, 2016 at 1:58:01 AM
Thanks for letting us know, sushil.

We reviewed your fare and have lowered your trip fare to reflect the correct rate for this toll.

This difference in fare will be returned to your payment account in the next 1-3 days. You'll also receive an updated receipt.

We're sorry for any inconvenience this may have caused. Please let us know if we can help with anything else.

Sent by Murugesh on Wednesday, November 16, 2016 at 6:33:56 AM
Did You Have An Issue With A Trip?: No

Are You Experiencing An Account Issue?: No

Are You Having An Issue With Payment?: Yes

Share Details: If "Govt Of India" that till 18 Nov 2016 there is no toll tax charge than why you are charged with your customer
Sent by sushil M. on Wednesday, November 16, 2016 at 6:02:37 AM
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