Complaint regrading Ola misleading discount messages
Complain ID : CCN022471 23
Taxi Complaint
Complaint Date: September 10, 2016
Modified date: September 12, 2016
- State : Maharashtra
- City : Mumbai
- Address: Kamothe
Message sent through Ola app - "Get 50% off on your Ola cab Ride between 11am-5pm with code MUM50. Open the Ola App & book now! T&C Apply"
Next I clicked on the message, was asked to activate GPS & was taken to booking page. Booked my ride (CRN 381822847) & reached destination. Only Rs 50 was discounted. On calling Customer care, I was asked if I checked T&C (which never appeared when I was redirected to book),as it had clearly mentioned 50% up to Rs 50. I spoke to service manager sakab.c & got similar response.
They had no answer to why was "50% discount up to Rs 50" not mentioned. I wasn't redirected to T&C page on clicking on the message?
This was misleading & more like a setup to trap consumers.
Next I clicked on the message, was asked to activate GPS & was taken to booking page. Booked my ride (CRN 381822847) & reached destination. Only Rs 50 was discounted. On calling Customer care, I was asked if I checked T&C (which never appeared when I was redirected to book),as it had clearly mentioned 50% up to Rs 50. I spoke to service manager sakab.c & got similar response.
They had no answer to why was "50% discount up to Rs 50" not mentioned. I wasn't redirected to T&C page on clicking on the message?
This was misleading & more like a setup to trap consumers.
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