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Snapdeal Delivered defective productd and not refunding the amount 11798

Complain ID : CCN024231   40  

Tata Docomo Complaint Complaint Date: November 10, 2016
  • State :  Delhi
  • City :  South West Delhi
  • Address: 102, 2nd Floor, Om Apartment, A-79, Gali No-4, Pochanpur Extn. Dwarka-23, New Delhi-77
We had raised a refund request against snapdeal gainst Order ID: 15693011180 (spacewood Crescent 3 Door Wardrobe). The product which they have delivered us that was damaged while the installation boy opened the product. then we realised the product is not used conditon. So we raised refund request.
It was accepted by snapdeal and we get a mail for the same on 20th OCt 2016.

We have called snapdeal more than 20 time and talked over more than 20 minitues. Rather than refunding the amount they always told us we can not refund the amount and replace the damaged part.

Please find the attached screens shot. The product cost was 11798.

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