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Not getting back my money against cancelled order

Complain ID : CCN024427   34   Complaint's Reply

Tata Docomo Complaint Complaint Date: November 19, 2016
  • State :  Jharkhand
  • City :  Ranchi
  • Address: F-36, MECON Colony, Shyamali, Ranchi

I had done a purchase from Snapdeal online portal on 06.11.16 (Order id 16587580808)by making a payment of Rs.311/- through netbanking. I received a message from Snapdeal on 10.11.16 that the order has been cancelled and the refund has been made to my account. But till date I have not received any refund.
Again on 10.11.16 , I made another purchase in Snapdeal (order id 16649589014) of Rs.301/- through same netbanking, but cancelled the order immediately as items selected wrongly. In similar way Snapdeal informed me that the refund has been made to my bank account, but till today I have not received any refund.
I called the helpline number of Snapdeal many times, but they donot resolve my case. They only assure that I will get a call from their end within 24 hrs, but no such call comes. They keep my phone in hold for long duration and then just disconnect the call. I have already wasted lot of money in my phone call.
I have forwarded my bank statement twice to snapdeal as a proof of non-receipt of payment, but all are in vain.
I request an immediate action to get my money back along with compensation for unnecessarily mental harassment.
I can submit copies of mail transaction with snapdeal and my bank statement as on date as a proof.
Complaint Against / To: Snapdeal

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    Dear Customer,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.