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irctc a/c is blocked

Complain ID : CCN018204   32  

Tata Docomo Complaint Complaint Date: May 10, 2016
while logging irctc a/c it shows that the ac is deactivted. with following message

You are not allowed to recover your password as your account is deactive.
Forgot Password *Mandatory
UserId * shrikant

please solve it

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