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Cheap hair colour used The looker parlour, Kolkata

Complain ID : CCN024738   38  

Spa Complaint Complaint Date: December 4, 2016
Modified date: December 5, 2016
We took a voucher from nearby for hair color and they assured us that they would be using only branded products but instead they used cheap quality product. We took an appointment 4 days before and they said it will maximum take 2 hours whereas they made us wait 7 hours in the parlour. When we arrived home we saw their were 3 different shades of color in our hair and when we complained about it by facebook message they asked us to come to the parlor. When we arrived they just said we did not call our customer service department is somewhere else. This was a pure harassment. Which parlor works separately from customer helpdesk? Even if it does is their no coordination between them? The color started to bleed in just 2 days. The whole color from dark brown has changed to golden color in just 1 week. Have used branded hair colors before too. Never the color fades so early or else no one would had preferred it. The staffs were too rude. My whole hair is a mess.
Complaint Against / To: The looker parlour, Kolkata

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.