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Online complain against 24x7fresh.in — Order not fulfilled

Complain ID : CCN020529   40   Complaint's Reply

Shopping Complaint Complaint Date: June 20, 2016
Modified date: June 20, 2016
  • State :  Uttar Pradesh
  • City :  Ghaziabad
  • Address: Flat No. 2102, Tower A2, Saviour Greenisle, Crossings Republik
I had placed Order #100002358 with 24x7fresh.in on April 23, 2016. I had ordered Mother Diary Tonned 500 Ml Milk x 30 Days. It has been over a month but I haven't heard back from them. They have neither delivered the order nor have they refunded the payment. The order has been in processing state for all this time. Multiple mails and calls to the customer care have gone unanswered.

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    Arzoo Bagga

    24/7 Fresh.in Order not delivered by Arzoo Bagga:

    (5 of 5)

    I had placed Order #500000336 with 24x7fresh.in on May 13, 2016. I had ordered Mother Diary Tonned 2 x 500 Ml Milk x 30 Days. It has been over a month but I haven't heard back from them. They have neither delivered the order nor have they refunded the payment. The order has been in processing state for all this time. I have made multiple calls to the customer care but most of the time they don't answer the calls and even if they do they keep extending the delivery date and cut the call in between. And when asked for refund they say that their tie up with payment gateway is now suspended so the amount cannot be refunded as told to me by a senior official of the site.

    Arzoo Bagga

    24/7 Fresh.in Order not delivered by Arzoo Bagga:

    (5 of 5)

    I had placed Order #500000336 with 24x7fresh.in on May 13, 2016. I had ordered Mother Diary Tonned 2 x 500 Ml Milk x 30 Days. It has been over a month but I haven't heard back from them. They have neither delivered the order nor have they refunded the payment. The order has been in processing state for all this time. I have made multiple calls to the customer care but most of the time they don't answer the calls and even if they do they keep extending the delivery date and cut the call in between. And when asked for refund they say that their tie up with payment gateway is now suspended so the amount cannot be refunded as told to me by a senior official of the site.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.