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Found empty box - I have purchased gold bar coin 20 gram from amazon

Complain ID : CCN034286   34  

Shopping Complaint Complaint Date: September 22, 2018
Modified date: September 23, 2018
I have purchased gold bar coin 20 gram from amazon and i have found empty box, than i will have compliant and file a to z guarantee claim and amazon accept my claim and instructed to seller but still no refund received and amazon denied my claim, so please help.

Thanks
+919313802665
Complaint Against / To: Amazon

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