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Falsely fined due to UTS error

Complain ID : CCN061058   32  

Railway Complaint Complaint Date: January 30, 2023
  • State :  Gujarat
  • City :  Vadodara
  • Address: 26 Sharnam Bungalows, Opp Srinath Residency, Near Yash Complex, Wuda Ring Road, Gotri
I had booked a ticket from Airoli to dadar from UTS app. My payment was deducted for it and ticket confirmed was displayed on UTS app. However, during ticket check when I opened the UTS app, my ticket wasn't booked even though the payment was deducted. So I had to pay the fine of Rs 260, which is same for the one who has not even booked the ticket. How is same fine justified? If I have booked the ticket but due to some applications error I had to bear loss of Rs 260. Who shall i ask for refund ?
Complaint Against / To: UTS app , IRCTC and Paytm

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