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Refund not initiated, Its been 15 days i ve been complaining around from paytm

Complain ID : CCN041893   29  

Payment Complaint Complaint Date: September 29, 2019
Modified date: October 9, 2019
Its been 15 days i ve been complaining around from paytm but they didnt listen and there calls cannot be connected
refund was initiated through amazon which is924814404751 i hope you will help me
Complaint Against / To: Paytm payment bank

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