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Non refund of amount, I have purchased a 30Pc living decor set from StarCJ/Shopcj in April 2018

Complain ID : CCN031856   53  

Payment Complaint Complaint Date: May 18, 2018
Modified date: May 25, 2018
I have purchased a 30Pc living decor set from StarCJ/Shopcj in April 2018 (Order No. 1022395863) by paying COD @ Rs.2200.00 including delivery charges. As the quality was very poor I order for refund and initiated for pick up. The items were pick up on 24th April 2018 vide POID158768827(XPRESSBEES) collected by Neraj(54735). I had also given my account details to which the amount is to be refunded back. But till date no amount has been credited back to my account. In this regard I had contacted their customer care executives who were also not solving my problem and make me on hold for more that 1/2 hrs. I had mailed to them also and every time an automated mail reply is given. My complaint has been registered vide HS2018042500294. But since then no body in that company is resolving my problem . As such I approached here to get my hard earned money Since return of the items I daily calling the customer care and first they were telling that the items they have received and sent for quality check and asked me to wait for 4--5. days. After 5 days when I agin led their customer care they again told me to wait 4--5 days . This the routine answer of that company Today also I called and they gave me same answer to was for 4--5 days
Complaint Against / To: shopcj

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.