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I have been sending mails and asking for a refund from 2 months but there is no reply and customer c

Complain ID : CCN040234   30  

Payment Complaint Complaint Date: August 8, 2019
Had ordered a parcel on 23 rd of May from StalkBuyLove and revived it after a month then have been askbig then to collect it he parcel due to bad fitting it took them a month and now a refund of the product another month.
Complaint Against / To: StalkBuyLove

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.