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Wrong product information about its type and quality

Complain ID : CCN048471   42  

Online Order Complaint Complaint Date: October 5, 2020
I am renuka khatti from rajasthan i am running a small whatsapp based business deals with women clothings. Mahi jain is one of my agent whom product i am selling on my whatsapp group. One of my customer order a dress of mahi jain's collection through me. when customer get the parcel she found totally different dress which she ordered. Me and my customer both are cheted by mahi jain who is not follwing her policy of changing and rwfunding. My customer want refund from her.
Complaint Against / To: Mahi jain 75508 78143

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.