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Not responding against warranty related issue

Complain ID : CCN045784   31  

Online Order Complaint Complaint Date: June 15, 2020
I've registered complaint on 12/04/2020 for my earphones warranty claim and ticket was raised by them. Then they update status as "approved" on 14/04/2020 for my ticket no. but after that there is no update or response from the company till today which is almost 2 months. I've also sent mails to them try to call there customer care but no positive response. Only auto-replies on mails and recorded audios played on calls.
Complaint Against / To: boat-lifestyle.com

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.