Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Delivery Delay, Refund Delay- Holding money - Nykaa.com | Nykaa - The One Stop Store

Complain ID : CCN038616   34  

Online Order Complaint Complaint Date: May 3, 2019
Modified date: May 25, 2019
Hello All,

I am a working women and nobody can receive order post 12 PM at my home.

I was supposed to receive my order by Monday and everyday Courier team called me in evening asking my whereabouts, I told them multiple time to deliver it by or before 12 PM and he said in this case we will deliver it once you are at home and insisted to deliver it at second floor of my Building.

When I have complained on Wednesday, the customer service team's response was courier team will deliver anytime before 7 PM evening. REALLY- who will receive order if nobody is at home post 12 PM.

The team could not deliver order till today, I have again received the call from WOW express courier team and again they have shared same concern over delivering it before 12 PM, I told them to return the order. I have contacted via customer service number and via Facebook Chat too, your customer service is just dead slow, uneducated and not at all customer centric.

If I have to wait for one week for order delivery, I will better go to market and buy.

I have not receive order yet and your good for nothing customer service don't have defined timelines. PLS CANCEL THE ORDER and refund money. Even if the order is delivered by tomorrow now I will not accept it and will never order anything from Nykaa.

Regards,

Timsy Jethy

9910199577
Complaint Against / To: Nykaa.com | Nykaa - The One Stop Store

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.