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HP India refusing to provide product or timeline for online order paid for 70 days ago.

Complain ID : CCN042311   26  

Online Fraud Complaint Complaint Date: October 15, 2019
Had purchased a HP laptop some 2.5 months back. There was a freebie gift associated with this which I paid Rs. 3000 for. They promised to deliver it between 4-8 weeks, but I haven't got a single reply/update from them. They refuse to deliver the product and refuse to give a date by which it can be delivered.

Details below

Dear Customer,

Order ID : 300000318404
Notebook Serial Number : 8CG9280WNS
Notebook Model Number : HP Pav x360 Convert 14-dh0045TX

This is with reference to your purchase made from www.hpshopping.in, where you have purchased a notebook and selected the gift (Bang & Olufsen Beoplay H4 headset(worth Rs. 25000)) under HP Back to College Offer. We would like to update you that, we have received your request for the offer benefit/s and same is approved.

We would like to update you that, your selected offer(s) shall get emailed/dispatched within 4-8 Weeks from claim approval date, i.e. 13-Aug-19
Complaint Against / To: HP India

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