Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Doesn't get return of faulty product, Sultaan Rexine Leather Football Bean Bag Cover

Complain ID : CCN028040   37   Complaint's Reply

Online Fraud Complaint Complaint Date: July 25, 2017
Modified date: July 26, 2017
I have ordered a
Sultaan Rexine Leather Football Bean Bag Cover ...of size XXXL
Order ID: 19461956500
First of all the delivered bean bag doesn't match the color which i have ordered.

And , when i tear the packet and take the bean bag to our nearest shop for the filling of beans, the size of the bag was just XL and hardly 1 kg of beans has been filled in.
I am totally disappointed from this blunder mistake of snapdeal
and i want to return this bean bag and want my money back.
I have complaint about this by sending mailed and calling to the customer care
first of all , they said that we will pick the item from the deliver address and will refund your money.
Now they are saying that we will not pick up your item , you have to go and courrieer it to us.
My question is why should i do or suffer because of your mistake its your duty to pick the item , but everytime when i call i get the same reply that we will not pic the item.
So after being so much frustrated i have called to national consumer forum and registered a complaint about snapdeal.
my complaint no is -358771 ans still snapdeal doesn't do anything.
Complaint Against / To: Snapdeal.com

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    snapdeal

    by snapdeal:

    (5 of 5)

    Dear Customer,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.