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Regarding security refund not given

Complain ID : CCN043992   35  

Networking Complaint Complaint Date: February 25, 2020
Hello, I had a nextra broadband connection till March 2019. Company took 1500 rs a security amount and committed to return when your connection will be terminated. Due to shifting to new city, I asked to disconnect my connection in March 2019 and return the security amount. They took 6 months to pick up the router and in September 2019 they asked my bank details to transfer the security amount. But till today its not been transferred. Whenever I call to their customer care they give me new date but amount never ever credited. My customer ID of this connection is 2016740. My registered mobile number is 9871018947. Nextra contact number is 92125–99911. Nextra address is Plot No 4B, District Center,
Mayur Vihar Phase 1 Extension, Delhi 110091, India.
Tel: +91 92125 99911
Email : support@nextraworld.com
Complaint Against / To: Nextra Broadband

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