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VIVO Refused warranty, have question against VIVO maintaining Quality

Complain ID : CCN029920   31  

Mobile Complaint Complaint Date: December 20, 2017
Modified date: December 27, 2017
Dear Sir,

I was purchased mobile on 4.2.2017 i had valid warranty, recently my mobile was fall down from soffa after that half of the screen were disable, When I asked for warranty they refused warranty saying that damage. for small height how it will damage and what the VIVO maintaining Quality. 2nd day I got a call from customer care saying that come to service center will replace it under warranty. But its surprising for me again they refused warranty after taking photo for taking photo they called me to service center wast of time for me. simply they are refusing warranty and blaming the customer proving their quality saying that mistake is from customer

Kindly help me in this regards

IMEI NO : 863689030471110




Regards
K.Govindaraj
8330935404
Complaint Against / To: VIVO

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