No IMEI number provided in INVOICE
Complain ID : CCN050400 45
Mobile Complaint
Complaint Date: January 7, 2021
- State : Andhra Pradesh
- City : Cuddapah
- Address: H No 2/73-4, Maruthi Nagar
To begin with - On 08JUN2020 i purchased Apple iPhone SE Red, 64 GB ; Order ID: OD118847501386875000. However during the warranty extension in DEC2020 it was noticed that the invoice didn't have the IMEI number.
I reached out to flipkart immediately to provide me with an invoice specifying IMEI number. After multiple discussions with flipkart CC it was concluded that IMEI number on invoice cannot be provided probably because its fake/ refurbished, for which the decision was made to return the product with refund amount of 42500/- INR.
A wish master was assigned from Ekart to pick up the product and the instruction provided to them along with others was to pick up the PRIMARY BRAND BOX. This is when I noticed I didn't have the primary brand box. So I reached out to Flipkart CC and explained the issue and it was decided that the box is not needed and the same will be communicated to EKART via email instructing to pick up the product without the brand box.
Despite this decision made, no email had been sent to EKART to accept the product without the brandbox. And everytime i raise a concern the same issue persists. So I think we should put an end to his vicious cycle. Here is what I suggest and one of the processes should be followed to get this resolved within the next 48hrs.
1. Please, provide me with the invoice mentioning the IMEI for the product I purchased.
(OR)
2. Please send an email to EKART wishmaster to accept the product without the box.
Please note having a brand box is so important to you means, then as a customer I am also obliged to receive a product with all ethics followed, in this case providing an invoice with IMEI.
Please note your time and my time is very valuable.
Looking forward to an easy hassle free resolution
I reached out to flipkart immediately to provide me with an invoice specifying IMEI number. After multiple discussions with flipkart CC it was concluded that IMEI number on invoice cannot be provided probably because its fake/ refurbished, for which the decision was made to return the product with refund amount of 42500/- INR.
A wish master was assigned from Ekart to pick up the product and the instruction provided to them along with others was to pick up the PRIMARY BRAND BOX. This is when I noticed I didn't have the primary brand box. So I reached out to Flipkart CC and explained the issue and it was decided that the box is not needed and the same will be communicated to EKART via email instructing to pick up the product without the brand box.
Despite this decision made, no email had been sent to EKART to accept the product without the brandbox. And everytime i raise a concern the same issue persists. So I think we should put an end to his vicious cycle. Here is what I suggest and one of the processes should be followed to get this resolved within the next 48hrs.
1. Please, provide me with the invoice mentioning the IMEI for the product I purchased.
(OR)
2. Please send an email to EKART wishmaster to accept the product without the box.
Please note having a brand box is so important to you means, then as a customer I am also obliged to receive a product with all ethics followed, in this case providing an invoice with IMEI.
Please note your time and my time is very valuable.
Looking forward to an easy hassle free resolution
Related complaints
-
Broken screenSravanthi / Mobile Complaint November 10, 2020 / Bheemunipatnam / Andhra PradeshMy mobile screen was slightly broken -
Prepaid order taken but not deliveredHari Krishna / Mobile Complaint May 4, 2020 / Visakhapatnam / Andhra PradeshI ordered mobile in Sangeetha mobile online and till now not delivered as committed also the customer care is worthless. I had wrost experience with t...
-
Screen card replace ment, The store team told to screen any physical damageAshok / Mobile Complaint March 21, 2019 / Visakhapatnam / Andhra PradeshThe store team told to screen any physical damage then I will replace in 1st time but now is told I can't do it please solve the issue ASAP
-
Bad behave from flipkart and seller, purchased 2 mobiles of samsung by Flipkartshikhar pandey / Mobile Complaint January 21, 2018 / Hyderabad / Andhra PradeshHello All, I purchased 2 mobiles of samsung by Flipkart and i also paid the amount of 22k something by the card but by mistake 2 mobile ordered.but I ...
-
TOGFOGO REFUND MY AMOUNT, Purchased a Motorola Moto G (2nd Generation) 16GB MobileNELLORE / Mobile Complaint December 20, 2017 / Nellore / Andhra PradeshOn Nov 30,2017, I Purchased a Motorola Moto G (2nd Generation)16GB Mobile, Order Number: T01711300219-736506 AND IMEI: 353321066877294, at Togo Fogo S...
-
Phone olx par ek ad Dale I phone 6s ka 14thoysand 8thousand deal hogyaManoj Singh / Mobile Complaint December 7, 2017 / Hyderabad / Andhra Pradesholx par ek ad Dale I phone 6s ka 14thoysand 8thousand deal hogya Tha amount send karo bro bolo to pay TM amount send Kara main phely 4000phir badme ph...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply