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No After sales support, given my mobile handset for repair under warranty to COSMOS COMMUNICATION

Complain ID : CCN027859   42  

Mobile Complaint Complaint Date: July 11, 2017
Modified date: July 11, 2017
I had given my mobile handset for repair under warranty to COSMOS COMMUNICATION, where they had taken a Estimated delivery date of 14 days as per Job Sheet, but even after 21 days they are unable to resolve the issue and handover my mobile back to me

They are not even providing any Stand by equaliant mobile and even as told them to provide my handset back in the original position without any repair or change in parts, they are not doing so, as they will go as per their process and even after refusal by me, after due date passed they sent my mobile to the company for repair

Every day I am calling them but no proper response is given

Looking at the services I don't want to use this mobile and want my money back
Complaint Against / To: COOLPAD INDIA/COSMOS COMMUNICATION

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.