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New mobile purchased is not working - purchased intex mobile model no:911550551005402

Complain ID : CCN028185   60   Complaint's Reply

Mobile Complaint Complaint Date: August 8, 2017
Modified date: August 8, 2017
  • State :  Bihar
  • City :  Supaul
  • Address: At+po:Daulatpur, Dist : Supaul, Pin: 852215
Dear Team,

My mother named Chandraprabha Choudhary has purchased intex mobile model no:911550551005402/911550551005410 from samsung executive showroom station road simrahi bazar(Bihar) on 6th May and it is not charging from past one month. She approached the dealer Mr kundan Jaiswal(mobile no:9534303270/9931214444) but she is not getting proper response from the shopkeeper. My first question is with the brand new mobile why this problem has occured? On top of it we are not getting proper support from the shopkeeper.
my alternate mobile no is 9035003315 mobile. Can someone guide me if we can return/change this mobile or I can get the money back from shopkeeper because product is not up to the mark.

It is really embarrasing/harassing situation for us. Please help
Complaint Against / To: Retailer or intex company

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    Intex Technologies

    Service Centre by Intex Technologies:

    (5 of 5)

    We’re sorry for the inconvenience. Kindly visit a nearby service centre and get the device checked. We'll help you fix the issue.
    Click on the following link and select your state and city and get the details of a nearby service centre. URL : http://bit.ly/2jBNyJ7

    Regards | Team Intex

    Intex Technologies

    Intex Technologies by Intex Technologies:

    (5 of 5)

    Hi, We apologize for the inconvenience. We’re checking this with the service team and the needful will be done for you at the earliest. Kindly allow us 24-48 hours and we'll get back to you. Please wait.

    Regards | Team Intex

    Intex Technologies

    Intex Technologies by Intex Technologies:

    (5 of 5)

    As checked with the concern team, the dealer will not be the right person to help you with this.
    Kindly visit a nearby authorised Intex service centre and the service team will help you out.

    Regards | Team Intex

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.