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Faulty mobile phone extremely heating at 45.5℃ and no proper response by oneplus

Complain ID : CCN044633   26  

Mobile Complaint Complaint Date: April 6, 2020
I bought a new oneplus 7t phone on 23rd feb 2020. from the very first day the phone was heating to the 45℃ temperature while operation. whereas at standby mode it was 37℃ which i also too high. i contacted reliance digital store they ask me to reach oneplus customer support. i claim that my device is faulty and heating extremely but they said it's normal behavior of device. then i ask my many oneplus user friend to verify is that normal , they informed me that they never had such type of issue again i reached to oneplus consumer support portal at twitter they again ask me to different different steps again and again. i did all the steps still no improvement in device . after that i tried many time but they didn't reply. neither they are accepting the device is faulty and also they wasted my time to perform useless steps which i already did using this heating device is like play with life by spending 37000 rupees and other expenses for getting my phone. Sir please help me out so that i can get my money back and i really don't want to use this faulty device.i don't want to waste my hard earned money. please help me out so that i can get justice.
Regards
Vikas Diwakar
8564906143

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