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REDMI NOTE 3 faulty mobile phone from MI INDIA ON 29 AUG 2016

Complain ID : CCN022411   46  

Mobile App Complaint Complaint Date: September 7, 2016
Modified date: September 8, 2016

I purchase mobile(REDMI NOTE 3) phone from MI INDIA ON 29 AUG 2016 WITH ORDER ID- 5160825590660095. THE PHONE IS FAULTY. COMPANY AGREE TO TAKE IT BACK. BUT THE PROBLEM IS THAT THEY ARE NOT GIVING HAND TO HAND REPLACEMENT. THEY TOLD ME THAT FIRSTLY, I HAVE TO SEND THE PHONE TO THEM AND AS THEY RECEIVE THE PHONE, THEN THEY WILL SEND NEW PHONE. IT WILL TAKE 10-14 DAYS. IN the meanwhile what phone i have to used ?

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