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Phone Damaged Company is not responding SONY INDIA to Rajkot service centre

Complain ID : CCN021042   41  

Mobile App Complaint Complaint Date: July 11, 2016
Modified date: July 11, 2016
My phone damaged itself while moving droped on table hardly a feet . visited service center in jamnager the started communicating fraudelant schemes .

1 They told pay additional Rs 8,000 & get replaced same model new piece . when asked to do so they told it will be a used one .

Refused to take used piece . Service centre in Jamnagar refused to repair & told me to got to Rajkot service centre .

Again when I was leaving they told the this phone will be taken by company & you will have to pay only differential on any model .

I am realy messed up can any one help in Sony .

Rgds
Gaurav K Singh
8128665623
From: Gaurav K Singh
Sent: 07 July 2016 17:00
To: 'sonyindia.care@ap.sony.com'
Subject: Sony Z3 Purchased :: screen damaged by very small fall :: no warranty is given : no replacement : no service

Sir ,

Please help Sony Z3 Purchased :: screen damaged by very small fall :: no warranty is given : no replacement : no service

Service id-16070702176

Rgds
Gaurav K Singh
8128665623

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