Panasonic mobile complain for given for servicing goes missing

Personal Details:
Name: Hariharan B,
Phone number: 9884323992
Address: Plot no.24, Sabari flats, 8th street, Lakshmi nagar, Nanganallur, Chennai-600061.

Details of Complaint

I have purchased Panasonic P55 model mobile from Snap deal on 22.02.2015 (Attached invoice).

I am using the mobile for the past 7 Months.

Camera in the cell phone was not working since from the first month of purchase (Camera not working since March 2015 onwards).

It was showing “Camera Error”, Cannot connect to the camera.

I have contacted Panasonic customer care & they told it is the software issue & advised me to go to the service center & upgrade the software.

Based on their feedback, I went to Panasonic Service center in chennai - Vettri Cell Care, T.Nagar, Chennai –17 on 29.08.2015.

At the first instance of observation they also told the same thing as customer care people told, it is the software issue so I have handed over the mobile & Waited for one hour.
Post sometime the technician said software is not getting updated and told he will check again and came back to me told that there is some solid material inside the panel,

Again After a long wait, the technician gave the mobile where the touch screen stopped working. I inquired what really happened to my mobile. They told the mobile is not Working (Both Touch and Camera not working).

They have also advised me to give the in the exchange for Rs. 500

I had given the mobile for service to correct the camera issue but they have done some technical error which made Touch function also not working.

I asked the person why it was done like that I told him to return the mobile as it condition I had given.

One senior technician came and fired me & my Wife like anything used very harsh and nasty words which are not supposed to be used against any customer, He told to his receptionist to throw the mobile to us and told you can complaint to anybody, nothing can be done.

My first job Sheet no: KJASPTN090815PI365. Today (03-09-2015) I confirmed from Panasonic customer care that my job sheet was closed on 31-08-2015 itself but no information from the service Centre regarding my mobile even after repeated calling to them. Since Monday (31/08/2015) I am following up with the service center but they are not giving any proper response till date and finally told they cannot repair the mobile phone and asks Rs.9147 for repairing to be done.

After So many mails to Panasonic, they have sent one contact details

Hi Mr. Hariharan,

Thank you for contacting Panasonic email help line support.

We would like to inform you we have forwarded your case to concern department and you will get resolution very soon.

We would request you to contact the below mentioned person for the better assistance in your case:

Name - Hari Hara Subramanian ( ASI )

Mail Id - harihara.s@jainaindia.com

Contact No - 9840958588

Please feel free to get back to us for any further support.

Please contact us on voice support team at Toll free number 18001028989

Thanks and regards,
Neha
Panasonic Helpline
But Worst part is both e-mail id and phone number was not reachable.


They have provided with fake mail id and number.
Again After So many mails to Panasonic, they have sent another contact details
Dear Mr.Hariharan,

As we discussed my ASM Mr.Karthik will be in touch with

Dear Karthik,

Investigate this case and share ur findings

Regards
Vasanthakumar.A
|Regional service manager | South |Mobile:+91-9840479666|

I promise, I Deliver!

Jaina Marketing and Associates
(Customer Service Delivery)

I had given to United cell care at Tambaram, Chennai as per instruction given by Mr. Karthik on 14.11.2015. Till date I haven’t got any update on my mobile even after repeated calling to both service center and Panasonic mobile.

That person name is Praveen, his contact number is 9894391814 and told he would provide details of my mobile on 27th Jan 2016. But he never called me back and nor attend my call to know the status of my mobile.

Today (23.06.2016) I spoke to an executive named Mukesh in Panasonic mobiles. He said that and they don’t have any track information regarding the status of mobile and they dont know where exactly mobile is right now.