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OneAssist Mobile Insurance Service

Complain ID : CCN019379   37   Complaint's Reply

Mobile App Complaint Complaint Date: May 26, 2016
Hi Sir,
I am Ravi Vakkalagadda, resident of Kukatpally, Hyderabad, Telangana, India (Pin-500072). I purchased a mobile from Mi.com and mobile model is Redmi Prime. Along with mobile I purchased a Mi Protect plan worth 300 rupees. After 3 months my mobile screen broke and I submitted my mobile for repair to One Assist who are tied up with Mi. Now it has been one month since they took my mobile and I still did not receive it back after repair. I am regularly sending emails to OneAssist but they do not reply and their customer service people also not giving right response. This looks like fraud company. Please help me in this regard. My OneAssist membership id is 1000505935 and claim id is SR#1352968.

Thanks,
Ravi
+91 9701006663

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.