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Unable to apply for the subsequent payment

Complain ID : CCN054811   235   Complaint's Reply

Loans Complaints Complaint Date: September 17, 2021
I've been trying from the past 3 days to apply for my 4th subsequent payment. I have tried almost 200 times by uploading the documents as well as the OTP sent on my number registered with Aadhar. A message of "sorry , we could not process your request at the moment, pls check file type or network connection" pops up everytime. The documents are under 700 kb and are in pdf form, my network connection is also stable. I don't know why it cant process my request. I've tried to reach the office through helpline numbers but they don't respond at all. kindly take a look into this matter

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.