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My loan closed but active loan show in my cibil score

Complain ID : CCN057756   42  

Loans Complaints Complaint Date: May 24, 2022
मेरा किष्ट एप का लोन जोकि 10500 का था वह मैंने क्लोज कर दिया है लेकिन फिर भी मेरे सिबिल स्कोर पर वह लोन अभी भी एक्टिव आ रहा है जिससे मेरे सिविल स्कोर पर फर्क पड़ सकता है उसे अभी तक क्लोज क्यों नहीं किया गया क्योंकि वह पेमेंट मैं देख चुका हूं जिसकी एनओसी भी मेरे पास है
Complaint Against / To: Kishtt app

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.