Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Excitel connection interrupted from last 5 days and no solution

Complain ID : CCN059196   22  

Internet Complaint Complaint Date: August 20, 2022
  • State :  Uttar Pradesh
  • City :  Kanpur
  • Address: Arajay 100, Ratanpur Road Nankari Iit Kanpur
Hi

I am facing the problem from last few months , connection interrupted and company doesn't bother.
Need to call or create tickets on their portal then they start working. and everytime took more than 2 days to resolve. now i have no connection from last 5 days.
i have asked them to refund my money but they told there is not policy as such.
still i am waiting for connection.

they charge me 6000 rupees for installation only initially,if i want to remove their connection shouldn't my money be refunded as i am fed up with their services.
Complaint Against / To: Excitel broadband

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.