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Rejection of claim and item missing

Complain ID : CCN028149   28   Complaint's Reply

Insurance Complaint Complaint Date: August 4, 2017
  • State :  Delhi
  • City :  East Delhi
  • Address: D55, Back Side, First Floor,, Pandav Nagar
I have submitted my phone for insurance cover to one assist with my one assist Membership Id: 1000881421 and the claim id Service Request # 2142787 they collected my phone on 18th July. Delivery guy took my phone along with the sim tray. I have ask him that they need the sim tray and they told me yes. I have given the description as below.
"I was at my home and at kept the phone on table next to my bed at night and when on 9th July I woke up in the morning the phone was on my bed may be it fell off from the table and my cousin kept on my bed. I don't know the time I checked my phone the bottom 3 navigation buttons was not working. when I took it to service center on 9th they told me its a physical damage. The display touch is working fine and there is no break and damage on the screen only on left there is a little yellow spot"
After 10 days the on 29 they told me that you claim is rejected giving the below information

"Dear Swaroop
With reference to your Service Request number 2142787, basis the documents submitted by you, the insurance company has denied the claim.
The insurance company is constrained to deny the liability basis the following reason:
"THE SUBJECT CLAIM IS NOT ADMISSIBLE UNDER EXCLUSION 1 - loss or damage to the Gadget due to mysterious circumstances
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
We will soon deliver your unrepaired handset to you.
For any further assistance, please write to us at happytoassist@oneassist.in or call 1800 123 3330 or 08080 333 333
Warm Regards,
Team OneAssist"
Firstly they rejected my claim later on when they delivered my phone on 3d august 2017 the sim tray was missing. when I call the service center on 3rd aug the agent told me I will get it in 48 hrs and later they told me it will take 7 days. the ref number for the complain SR 2215340. Their behavior on their fault was very casual and not promising.
Complaint Against / To: One Assist

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    Team OneAssist

    REJECTION OF CLAIM AND ITEM MISSING by Team OneAssist:

    (5 of 5)

    Dear Swaroop,

    Greetings from OneAssist..!

    We are sorry to hear about your experience and regret the inconvenience caused to you.

    We have forwarded your details to our team and they will get in touch with you shortly for the same.

    We appreciate your patience in the interim.

    Regards

    Brijesh

    Team OneAssist

    OneAssist

    REJECTION OF CLAIM AND ITEM MISSING by OneAssist:

    (5 of 5)

    Dear Swaroop,

    Greetings from OneAssist..!

    We are sorry to hear about your experience and regret the inconvenience caused to you.

    We tried reaching you however, the calls went unanswered. We have already processed your request for SIM tray and shall get back to you with an update.

    We appreciate your patience in the interim.

    Regards

    Brijesh

    Team OneAssist

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.