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Refund for cancelled policy- 12-9910-0000045084-00 x

Complain ID : CCN042930   42  

Insurance Complaint Complaint Date: November 28, 2019
  • State :  Maharashtra
  • City :  Pune
  • Address: U-2/21,Tucker Army Enclave, Near Gondhale Nagar, Hadapsar,
I, Colonel Prakash vishwe, am an Army Veteran and a Senior Citizen.I took online travel Insurance policy 129910000004508400 on 11 Oct 19 from Bajajallianz. I made the payment of Rs 863 through credit card. The duration was from 10 to 13 Dec 2019.However Turkey Visa people mandated policy validity to extend two days beyond return date(i.e upto 15 Dec 19).I accordingly approached Bajajallianz, Viman Nagar Office, personally and requested date change which was denied by Bajaj Allianz.I had to take a New policy 129910000005549100 issued on 16 Oct 19 against fresh payment Rs.1386.
As advised by Dhiraj Pakhan Ho Direct Marketing I cancelled the earlier policy and applied for refund Rs.863.Calls to Customer Care and mail to travel@bajajallianz.co.in since 16 Oct failed to get any action on refund.
I again personally went to Bajajallianz office on 11 Nov 19 and wanted to meet someone in the management who could resolve my refund issue.Dhiraj Pakhan brought forth Aneeta Bhatt to whom I explained the complete case again.During the meeting I was told to forward NEFT form and cancelled cheque so that refund can be initiated. It means that there was no action till date initiated for refund.
On the same day I forwarded the NEFT Form and copy of my cheque to Aneeta Bhatt(mobile 9607819629)on her mail ID. No response/acknowledgement from her.Next day when I rang her up to confirm receipt of mail - I was told that the cancelled cheque had not been not received.I immediately forwarded the same once again.
So inspite of my follow up - even after a month - the refund has not taken place - and it is no where in sight.
I am really shocked to see an Insurance system in which a new policy takes 15 minutes to issue as soon as they receive the payment - and it takes more than a month and a continuous follow up but still cannot get a refund. It shows total carelessness in deling with Client requests/problems.
My this experience with BajajAllianz has literally put me off. I had also lodged complait on CPGRAMS portal Registration No. DEAID/E/2019/05048 on 08 Nov 2019 which was forwarded to Rakesh.Sharma07@bajajallianz.co.in to resolve the complaint as per the IRDAI rules and also as per Policy holder protection regulations, 2017 on urgent basis for action. However there is no action so far.
Complaint Against / To: Bajajallianz

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