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Non payment of Maturity Amount complain with HDFC LIFE INSURANCE

Complain ID : CCN030650   37   Complaint's Reply

Insurance Complaint Complaint Date: February 15, 2018
Modified date: March 5, 2018
I had a policy matured in March 2017, for which i had made so many efforts all in vain. The Policy at time of purchase was in the name of "NEELAM GUPTA", which in course of time my name was changed to "NEELAM GOYAL" after marriage. The said change has been done in all my legal documents which include PAN CARD & Bank Accounts(where the details are same and name updated). Besides that i have Voters ID, AAdhar Card, Passport with all updated name. But all my requests have been rejected by them as they need Marriage Certificate Only. Is this organisation over and above GOVT OF INDIA, which has accepted the due change and issued all the documents but not HDFC Life as they still asking for MC.

Please help

Policy no.: 15101673
Complaint Against / To: HDFC LIFE INSURANCE

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    Hi, kindly write your issues to us at service@hdfclife.com from the registered Id to have a look into it and to get the same addressed.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.