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MENTAL HARRASEMENT BY TIKONA

Complain ID : CCN022648   33   Complaint's Reply

Harassment Complaint Complaint Date: September 18, 2016
Name: Ydvendra
Tikona Broadband No. 1114864408

I was using Tikona Wifi Till July 2016 in Meerut. I was transffered from Meerut to Bulandshahr. Bulandshahr is not covered by Tikona for Services hence I made a call to Tikona Call Center on 05.07.2016 to terminate the connection. The call center executive requested to retain the connection and I asked her to book transfer for Lucknow she booked the request and told that transfer will be done only if location is fisible. Till 09th of July no email/sms/call from tikona on the issue. On july 9th I intended to shift my faimily and belonging to Bulandshahr hence I called back to tikona and surprisingly it was told to me that the request was closed as I had not given them date of termination/shifting the connection on which I asked them to immediatly terminate the connection. The Tikona guys then picked up the modem and cable on 11th of July from the premises. I had already shifted to Bulandshahr.Since then I am daily recieving calls and emails for paying my dues along with penalty. My billing Date was 7th of every month;I booked for Shifting the connection on 5th July. As the payment was in advance I had already paid upto July 7th in advance. I had continously tried to explain the whole issue over telephone/email but without any avail. All calls to Tikona or From Tikona were charged to my Prepaid Mobile.

In september 2016 I recieve an Email from Tikona to pay Rs. 1252.00 plus Rs.1500/- for not returning the Modem. I objected to it vide email; inresponse they sent a legal demand notice I again warned them of Legal Action in Consumer forum again in response they send fresh demand. The whole act has summed to harassment of a customer like me who has been paying all bills and charges sincerely.

I request you to kindly take up the matter with tikona and help me getting compensated for harassment by the company and No Dues Certificate.

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    Tikona Care

    Re: MENTAL HARRASEMENT BY TIKONA by Tikona Care:

    (5 of 5)

    Dear Mr. Kumar,

    Greetings from Tikona.

    We have checked and found that your account has been terminated as per your request.
    Post devices recovered from your premises, full and final settlement amount will be concluded.

    Regards,
    Tikona Care

    Tikona Care

    Re: MENTAL HARRASEMENT BY TIKONA by Tikona Care:

    (5 of 5)

    Dear Mr. Kumar,

    Greetings from Tikona.

    We have checked and found your account has been terminated as per you request.

    As Full & Final Settlement has been concluded no dues are pending for your account.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.