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Harassment of Customer since 10th Oct 2016 till date

Complain ID : CCN024524   48  

Harassment Complaint Complaint Date: November 23, 2016
Modified date: November 23, 2016
This is regarding a return of product order I'd: 20161011086736 , purchased from ShopCJ channel , the details are :
Purchased order : 11/10/2016
Order Amount: 3049 rupees
Requested return due to very poor quality on : 19/10/2016
Product picked up company on :29/10/2016 , that too after many follow ups
Followed up for refund since 29/10/2016
STILL I HAVE NOT GOT THE REFUND , INSPITE OF FOLLOWING UP MANY TIMES AS WELL AS PROVIDED BANK DETAILS ON : 14/10/2016

The customer care service is very pathetic they don't have answers to any queries, the higher management doesnot take any action, as well as the customer care contact is not toll free, due to which my money is also spent to repetitive calls to them.
Complaint Against / To: ShopCJ Shopping Channel

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.