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Duplicate copy of Blue book, consumer number is 3115 Bharat gas

Complain ID : CCN026177   1151   Complaint's Reply

Gas Agency Complaint Complaint Date: February 16, 2017
Modified date: February 21, 2017
my Mother's consumer number is 3115 Bharat gas and Petrolium.Registerd mobile number is 9425842232.my mother lost blue book of gas connection.I request to dealer for duplicate copy of blue book with required documents such as affidavitand UID.but dealear asks me Rs 500 rupee for duplicat copy of blue book.From October 2016 I am unable to rifill gas bottel,my mother who is 75 years old living single in rural areas.How can she prepare meal in dung and wood.plz help me.
My contact number is 9893812735
Complaint Against / To: Distributer

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    Hello sir , we are extremely sorry for the inconvenience caused to you. We have forwarded your complaint to our Customer Care Team and we assure you that you will be contacted shortly. You can log in all future queries/complaints at http://bit.ly/1SxcTdm or call Bharat Petroleum Smartline (1800 22 4344) for immediate support. SmartLine (1800 22 4344) is a convenient, hassle-free and faster process to resolve all your queries, complaints and feedback.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.