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Not honouring the 5 year warranty-Product damaged even before 1 year

Complain ID : CCN024479   35  

Gadget Complaint Complaint Date: November 21, 2016
  • State :  Tamil Nadu
  • City :  Vellore
  • Address: Flat No.106,Rajeswari Towers,VIT Staff Quarters
I had purchased Wonderchef Granite
Cookware set ,3-Pieces+(free dosa tawa 26cm) via Amazon in October 2015.
However the product has lost its coating even before 1 year.

I wanted to avail the warranty offer and get this issue sorted out.
However, they denied citing usage issue. I pointed out that
the peeling is visible in place where there is no marks in the back of the vessel as alleged.

Product name/model no. &size
Wonderchef Granite Cookware set ,3-Pieces+(free dosa tawa 26cm) X000EACMKP

Date of purchase October24,2015

Invoice noMH-BOM3-144105041-222433

Dealers name and address
cloud tail India ltd
5/2K-square Industrial and Logistics ParkNr. PushkarMelaoff.national highway 3,Village Kuund,Tauk BhiwandiThane 421302,Maharashtra,India

Order id 403-556533-5937958


My grievance is this:-

How can you give a 5 year warranty when the product is losing its peeling even before 1 year.

You can find "n" number of complaints against wonderchef online.Because of this,before I made a purchase I had called their office for clarification.Since it sounded satisfactory, I had made this purchase.

But I am not satisfied. Making a customer look like a fool is not good customer service. . Hence ,I am asking for a refund.

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