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INALSA - Product not getting service under warranty

Complain ID : CCN028186   29  

Gadget Complaint Complaint Date: August 8, 2017
Modified date: August 8, 2017
I have purchased Inalsa maxie food processor 6 months back. It is not working as smoke is coming on switching on. Speed regulator is not stopping the same. I raised complaint on website of company and got a call from representative. First he argued nothing is wrong you can use main switch for switching off rather than speed regulator. Later involving senior we were told that inalsa don't have any service provision in chennai. We should go to a private repairer and inform them the parts required by him for repair.

I have been called and asked to wait for next call in 10 mintues after getting all information two times in last 10 days.

Is this customer service??.

Complaint Against / To: INALSA

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