Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Faulty Set purchased a Sony Xperia XA1 on 30th May 2017

Complain ID : CCN028433   41  

Gadget Complaint Complaint Date: August 31, 2017
Modified date: September 1, 2017
  • State :  Jharkhand
  • City :  Ranchi
  • Address: 88 Anandpur, Besides Samuel Tower, P.O. Doranda, Ranchi 834002
I Rohit Guria had purchased a Sony Xperia XA1 on 30th May 2017. The bill is in my Uncle's name Samuel Guria. After a week the Touchscreen stopped working. So I went to the Sony Service and they replaced the set. Then again after 3 weeks, again the Touchscreen stopped working and again I got the Phone replaced. This happened again for 2 more times. I am having this problem again and again with new sets being replaced all the time. In total I have had 4 New sets in the span of 2.5 months.

Today when i got to the Sony Center they handed me a Standby set, and even that was not working. There was no network on the set even after manually searching for the set. Hence I had left the set in the Service Center with no standby set at the current moment. This had my whole day wasted, and had to take a Leave from the office just to get a replacement/standby set.

I am really fedup and Tired with the situation and now I want a Replacement Set other than Xperia XA1 as this has caused me a lots of Mental and Physical Harassment.

Same has been informed to the Service Head of Sony, but till date he has provided with no resolution.

Please find attached the copy of the Invoice.

Thanking You
Rohit David Guria
9471368030/7766825858
Complaint Against / To: Sony India

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.