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Complain Iphone X 64 Gb Silver color via order no. 4703544188 on 27/02/2018

Complain ID : CCN031026   29  

Gadget Complaint Complaint Date: March 9, 2018
Modified date: April 11, 2018
I ordered an Iphone X 64 Gb Silver color via order no. 4703544188 on 27/02/2018 and received the package on the same day. Inside the box was an iphone 6 body filled with mud with screen tapped to it. I have already shared an unboxing video of the same with paytm care & also the pics they have asked me to share.

Despite providing enough proof I have been told by paytm care via mail that after their investigation they have found that correct product was delievered. Their mail said that no empty box was delivered when I never complained about an empty box.

This is the mail i have received from Paytm-

" Dear Lalit,

This is regarding your concern for receiving an empty box for order ID 4703544188.

We launched a full scale investigation and our checks have confirmed that correct product was delivered to you. Therefore, we will not be able to proceed your request further.

Hope this helps.

Sincerely "

Here is the link to the video Please see
https://www.youtube.com/watch?v=h2NGfI6jjVU
Complaint Against / To: paytm

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