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Complaint against Mad over Donuts outlet for NO BILL PROVIDED and EXTRA TAX TAKEN

Complain ID : CCN023491   73   Complaint's Reply

Food Complaints Complaint Date: October 21, 2016
Modified date: October 25, 2016
  • State :  Maharashtra
  • City :  Pune
  • Address: 'Mad Over Donuts', JM Road, Pune - 04.
The 'Mad over Donuts' outlet on JM Road, Pune charged us 12 Rs as VAT on each donut. Now I am not much aware of it, but I think any tax is charged on the whole bill and NOT on each item you eat.

On asking for a bill, they refused to give us ANY BILL WHATSOEVER. Did not even give us the breakup of the bill in writing.

Very rude too.

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    Mad Over Donuts

    Response to your complaint regarding Billing issue and extra tax by Mad Over Donuts:

    (5 of 5)

    Dear JGJN023491,

    We're extremely sorry for the regretful experience you had with us. We certainly do not want us to feel unhappy with our services. Please share your contact details with us at madoverdonutsonline@gmail.com so that we can take this up and resolve the matter at the earliest.

    Regards,
    Team Mad Over Donuts

    Vinod

    Rude and unprofessional behavior ofMOD (Mad Over Donuts) staff by Vinod:

    (5 of 5)

    Tlwe had been to MOD outlet in Growel mall, Kanfivli East yesterday. While waiting for our turn in the queue, a lady walked in and straight away placed her order to the staff, Pankaj without waiting in the queue. Pankaj catered to this lady by overlooking us. When questioned, he started arguing rudely and did not care to admit his folly. He was unstructured and arrogant, there by irating us further. When I asked him for his Manager, he said that we will need to wait outside as his Manager is in the washroom

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.