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Clubfactory took return and rejected my refund

Complain ID : CCN045919   45  

File Consumer Complaint Date: June 21, 2020
Sir my Clubfactory order number is SO282114984, I ordered a MYA Brand hookah flavor pack if 10 pieces in Rs.760.But seller has sent me different third class duplicate copy of MYA Brand which is named as DEE MYA.The whole product was duplicate and all boxes were having leakage.There was no expiry or manufacturing date on products.I raised a return request, my product was picked from my home and delivered to seller address.Seller has rejected my refund request.He took my products also,and rejected refund also.I lost both my Money and product on Clubfactory.When I contacted seller on Whatsapp for return, as he sent me wrong items, seller has given me badwords (BhaincxxxD, ChuxxxYA).He told in abusive language that, I will keep your products also and don't refund your amount,do whatever you can.He did the same thing.I got a worst shopping experience in my life from Clubfactory.I lost my Rs.760.I feel that I did mistake by shopping from Clubfactory.Clubfactory sellers are giving badwords to buyer after being in mistake.I want my refund from Clubfactory, also Clubfactory should take serious action against the seller.He rejected my return request and blocked me on Whatsapp also.I have returned the same items unused,which I received by seller.

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