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Payment done but still showing pending payment

Complain ID : CCN062442   97  

File A Complaint Complaint Date: June 3, 2023
I am Ravali with bearing roll no 18AR1A0477.As i am applying for my Original Degree I have done my payment through UPi ID,the payment successful but it shows in the website payment pending.as i am contacting the university number,no one responding to my issue and even they didn't pic up the call.it had been 20 days I have my payment,but still now it shows payment is pending.for you reference I am included the UTR :314357615225.
Complaint Against / To: Jntu examination cell,about my payment pending

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