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Not refund my money

Complain ID : CCN049279   37  

File A Complaint Complaint Date: November 7, 2020
I use google pay service in pgvcl bill payment.my money debit in my bank account but not credit in biller account .i report google pay but they not anwering me,and not refund my money.
Complaint Against / To: Google pay

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.