Charging extra money
Complain ID : CCN052457 35
File A Complaint
Complaint Date: May 23, 2021
- State : Delhi
- City : Central Delhi
- Address: 4564 Kucha Bibi Gohar Nai Sarak Delhi 6
I have booked a Gas cylinder on 22-05-2021 I got a message from the company about the registration of my cylinder after that I got another message which shows that the cylinder is of Rs 805.
Then next day I got a call from Basant Thakur who says to me that your cylinder is on the way and when the cylinder came to us they give us slip that shows an amount of Rs 809 we says ok we will give it but after that they refused to take the money and give the cylinder to us they say give us Rs 830 because you are not on the address that has been mentioned we are living at our current address from More than Two years they never ask for extra money neither we give them extra but this time they ask us extra charge and when we say that we will lodge a complaint against them they say ok and go to customer care and talk to them .It's just a pathetic behaviour of them firstly they ask for more money and then they are also saying to go and get the complaint done.
Then next day I got a call from Basant Thakur who says to me that your cylinder is on the way and when the cylinder came to us they give us slip that shows an amount of Rs 809 we says ok we will give it but after that they refused to take the money and give the cylinder to us they say give us Rs 830 because you are not on the address that has been mentioned we are living at our current address from More than Two years they never ask for extra money neither we give them extra but this time they ask us extra charge and when we say that we will lodge a complaint against them they say ok and go to customer care and talk to them .It's just a pathetic behaviour of them firstly they ask for more money and then they are also saying to go and get the complaint done.
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