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Payment debited but Service not provide

Complain ID : CCN044262   21  

Electricity Board Complaint Complaint Date: March 15, 2020
I have applied for new Bijli connection on UPPCL site and my balance is debited from my account through Paytm, but I am not to able proceed ahead due to there is showing transaction not successful, after I asked to Paytm and they told me I need to contact with Marchant Techprocess but they blocked my message, and I am not sure how my balance will be back to my account
Order ID: 1054564123
Complaint Against / To: TechProcess

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