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MSEDCL - Asking to pay high bill without checking meter faults

Complain ID : CCN037570   35  

Electricity Board Complaint Complaint Date: February 22, 2019
Modified date: February 23, 2019
My Consumer no is 020202080244 -Mr Kirtikar. I am being charged Rs 1500-2000 monthly since last 10 months and nobody is taking my written complaints at Kalyan branch near Tata Power area. Due to this I called up on 1912 and raised my first complaint / Request in Sept 18 but its was resolved in the month Nov.18 as per online status. In stead resolved status high bill of around Rs 2000 every month continued reason being I had given my second complaint or request to resolve the same in DEC.18 but no solution till (FEB 19) now. When I called back to follow up the same on several times call center people only used to say in process. Finally When I shouted they provided me Name & Contact of the person who was dealing with my query. When I called him up( Mr Gawali on 9763221189) on 19.02.19 person picked up and asked me to message him complaint details and my address( and said wait for few days) which was done on same time. Very next day when I called up he was very rude and he said I have to pay Rs 236 to recheck the meter and said do not call him or bother him . If had to pay to have my meter rechecked what MSEDCL is for , just for charging high bill or provide faulty meters. If its not company fault then why I was not treated promptly by the complaint assigned person ? Why should I suffer just because people in kalyan east branch are really careless. My actual bill was coming around Rs 500 monthly and due stupid people at site I have paid almost Rs 18000/- during these months( 1800-2000 P.M). I request MSEDCL to look into this and resolve my query asap and refund or adjust my all extra paid amount immediately.I can not pay more than what I use. I have same electrical things at home from day one & I don't use AC , Washing machine or Geezer.
Complaint Against / To: MSEDCL

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