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Sent delivery box without the product which I ordered and charged for it

Complain ID : CCN046126   27  

Delivery Complaint Complaint Date: June 29, 2020
I had ordered 2 items from same dealer
1.) Paragon Slip on
2.) Paragon sandals.
But when today I recieved my package only sandals were present with the bill of both the items.
Wanted to return the item and asked for refund but was rejected by Flipkart.
Called up customer care, only to hear sorry.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.