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Product exchanged with fake product

Complain ID : CCN053997   42  

Delivery Complaint Complaint Date: August 4, 2021
I have booked a pickup for repairing of my product Of Noise Bud Play on july 9. Xpressbees courier boy picked up product and confirmed that its the same product that i booked. When product reached to Noise service center , noise service center refuse the product saying that its a fake product. The packaging is same as i sent. Means that my product exchanged with a fake product during pakaging. When i contact to xpressbees local office they refuse to show me CCTV footage of pakaging. My noise complain Ticket id is- 313188(care center contact no 8882132132)
Please look into the matter .
Xpressbees courier boy's Mobile no is 9511512532 and AWB no is 2366319078681
Complaint Against / To: Xpressbees local office TARANAGAR

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